Frequently Asked Questions

Click on a question below to view the answer.
You may also click 'Open All' to expose all the answers or limit the results by entering a search term.

Internet Browsers

Here is a summary of the commands to use in each of the respective browsers to override cache.

Firefox: command + shift + R
Chrome: shift + f5
Safari: shift + (the reload button)
Internet Explorer: ctrl + f5

Using these commands, you will be able to bypass the cache maintained by your browser.

To find out if your computer is running a 32-bit or 64-bit version of Windows in Windows 7 or Windows Vista, do the following:

  1. From your Control Panel, go to “System and Security” and click on “System”.
  2. Under System, you can view the system type.

If your computer is running Windows XP, do the following:

  1. Click Start.
  2. Right-click “My Computer”, and then click “Properties”.
    If "x64 Edition" is listed under System, you're running the 64-bit version of Windows XP.  If you do not see that, you are running the 32-bit version.
  • Safari 5
  • Mobile Safari for the iPad
  • Mozilla Firefox (v24 ESR)
  • Microsoft Internet Explorer 10 (32-bit)
  • Microsoft Internet Explorer 9 (32-bit)
  • Microsoft Internet Explorer 8
  • Microsoft Internet Explorer 7
  • Microsoft Internet Explorer 6
  • Chrome (v 27)+


Additionally, the client's operating system should not matter. If the OS carries the supported IE version (for example, Windows 7 with IE8 ), this is a supported combination.

Nebula upgraded Internet Explorer (IE) from IE9 to the new IE10 64-bit version of Windows on December 23, 2013. Ariba is not currently compatible with IE10 in the 64-bit environment. We have worked with Nebula to offer a Mozilla Firefox browser that is optimized for Ariba.

Download instructions and more information is available at

© 2014 Finance & Facilities, University of Washington     PRIVACYTERMS

Was this page helpful? Let us know