Training Materials and Resources
Balanced Scorecard 101
- Course slides - full power point version
- Strategy Map Template
Basics of Strategy Planning
Benchmarking 101
- Course slides - full power point version
- Benchmarking sources
Ethics: A Principled Approach
- Course slides - full power point version
- Course slides - 3-up notes power point version
- Attachment #1
- Attachment #2
- Attachment #3
- Ethics questions & answers (from 10-27-09 session)
Introduction to LEAN
- Course slides - full power point version
- F2 LEAN website - resources, projects, tools
- CPO LEAN slides - full power point version
Introduction to Process Improvement
- Course notebook
- PI Toolkit
- Course slides - full power point version
- Course slides - 3-up notes power point version
Managing Change
Quality Improvement Awareness Training
- Section 1: Why are we here today?
- Section 2: Teamwork
- Section 3: Customer focus
- Section 4: Efficient processes
- Section 5: Employee participation, empowerment, and training
- Section 6: QI resources, terminology and acronyms
- Section 7: Recognition awareness program
