FAQs

MPS Program Overview

How does the MPS Program support UW's environmental and sustainability initiatives?

The MPS Program advances UW's environmental and sustainability initiatives through the elimination of equipment that consumes high levels of energy, better management of toner cartridges and their disposal, and reduction of paper consumption.

How was the Supplier chosen? Who is the Supplier?

The MPS program was developed by a cross functional evaluation team comprised of representatives from UW's administrative and academic areas. Following a competitive solicitation process, the team evaluated responses and selected Ricoh as the Supplier to partner with UW for MPS.

What is included in the program? What type of equipment will be provided in the MPS Program?

Managed Print Services includes equipment, supplies (excluding paper), preventive maintenance, parts and repair, software, installation and training. Ricoh will collaborate with the department to determine the types, models, and quantities of equipment from the results of the on-site assessment. The program includes several standard models of multifunctional devices, selected to meet the varied needs of the campus.

Does my equipment have to be networked to be on the MPS Program?

Yes, all equipment included on the MPS program should be networked. Standard UWIT networking activation fees may apply.

What happens if a department's output needs change?

If there is a substantial change in output needs such as volume, number of users, application changes, etc., Ricoh will consult with the department to re-evaluate their needs and may make appropriate equipment adjustments.

Am I required to participate in the MPS Program?

The program is an enterprise-wide initiative supported by University leaders. The University's goal is to have full participation from campus departments.

What do I do if I have existing rental, lease or service agreements on equipment?

There will be a phased transition to the new Ricoh contract over the course of a few years, due to the fact that many campus departments have existing copier rental and lease agreements which will need to run their course before they can switch to the new contract.  If you have existing agreements that expire soon, consider extending on a month to month basis if possible, and holding off until you can have an MPS assessment.

Enrolling in the Program

How does my department enroll in MPS? When should we enroll in MPS?

If you are interested in enrolling in MPS, go to the Get Started" tab to sign up, or if you have questions,  send an e-mail request to uwmps@uw.edu.

What criteria are used to determine the department's equipment needs?

During the assessment process Ricoh considers multiple factors to ensure the satisfaction of all users. Although monthly volume is a major consideration, they will also evaluate other needs such as speed, quality, finishing capabilities, ease-of-use, and paper handling capacity. Ricoh will also review the department's needs to print from special applications to ensuring the appropriate device is selected.

What does the departmental assessment include?

Once you are on the MPS project list, you will be contacted prior to the assessment with a short list of items that should be submitted prior to the assessment. A Ricoh analyst will contact you to schedule a time to conduct the assessment after the information has been received. The analyst will need an escort through the area to insure required access to all areas.

Will equipment be removed from the department?

Each department assessment will take into consideration the current printing environment and recommend cost saving opportunities within the assessment proposal. The final decision will be determined by the department.

Cost of the Program

Will the cost per impression be the only charge once my department has enrolled in the program?

Yes, however the black & white price is based on monthly minimum volume requirements per device. Ricoh will work with each department to ensure that the appropriate device is selected to meet the volume needs of the department. Color impressions have no minimums

What is the cost?
Pricing Model

Cost per impression (CPI)

B&W*

Cost per impression (CPI)

Color*

#1 All-Inclusive $0.0199/page $0.045/page
#2 Service & Supplies Only $0.0076/page $0.065/page

* Plus sales tax

Equipment

Will departments have to buy new equipment after we enroll in the program?

If your existing departmental copier is at expiration, it may be replaced by a new Ricoh device. Existing UW owned printers (not under leases) may be placed under the cost per copy, excluding equipment, price, at .0076 per impression for B&W. If your department holds leases on copier or printer equipment those contracts will remain in effect until they expire.

How often will equipment be refreshed in the program?

Equipment will be refreshed on an as needed basis; it is in the best interest of both parties to have good working equipment.

What happens to equipment that isn't needed anymore?

Depending on the age and condition of the equipment Ricoh may recommend that the equipment be surplused. All internal UW procedures for equipment disposal must be followed and required forms completed by the department.

Equipment with no residual value will be delivered to surplus by the Supplier; the department is responsible for following internal procedures and completing the Surplus Property Moving Request Form.

Once equipment is marked for surplus it cannot be returned to the MPS fleet.

 

Other

Who do I contact for additional questions?

If the answer to your question is not available here, then please e-mail uwmps@uw.edu.

Who do I contact for IT questions?

You get in touch with Ricoh IT support at 888-424-1573.

What if my department is currently using the Departmental Copier Program(DCP)?

The DCP is migrating to the MPS program. If your department desires the higher level of service provided by the DCP in the past, please contact Armand Bulaoro for information regarding the "MPS Plus" program.