Copy Center
Date of Lean workshop:
April 12th, 13th and 14th, 2010
Problem Statement / Background:
There are multiple work flows, travel back and forth between centers and main storeroom/bindery, excessive and redundant inventory, and an average of one operator per large machine. Rework is done whenever a problem is discovered, yet rework is not currently measured.
Copy Services is a self-sustaining unit of Creative Communications responsible for approx one-half of the total revenue and expense of dept, or $6 million dollars annually. There are five copy centers located through campus, plus a storeroom, a main bindery and a shipping department located in Creative Communications Building (off-campus)
Goals / Objectives
Increase revenue by 10%
Reduce travel between centers by 50%
Reduce the inventory by 50%
Metrics / Measures:
As of August 2010:
Revenue Increase: Will begin to print forms for SCCA.
Travel between centers has been reduced by 24%
Inventory has been reduced by 28%
Piloting the use of digital storefront for customers to enter copy center orders
As of May 2010
Began same day billing
Team Documents
Visual Board Locations:
Creative Communications, Room 202Q
Creative Communications, Room 202Q
Please direct any questions to:
Project Leader:
Katy Folk-Way, Assistant Director, UW Creative Communications, 206-543-3481, kfolk@uw.edu
Katy Folk-Way, Assistant Director, UW Creative Communications, 206-543-3481, kfolk@uw.edu
Team Members: Patrick McNelly, Jacob Dobner, Steven Varga, Mahmoud Zubeidi, Martin Dermody, Saad Kattula, Greg Tanner, Charlee Hicks, Dan Druliner , UWMC Materials Management- Sal Ramirez; HMC Materials Management- Beth Berquist, and Business School- Aaron Munoz