Date of Lean workshop:
July 14, 15 and 16, 2010

Problem Statement / Background:
Customers say REO’s ability to produce high quality internal and external real estate data is not broad, deep, or fast enough. It can take up to 25 weeks to respond to a data inquiry.
 
Customers tell us they want timely, consistent information including reports with meaningful and customer-specific analysis. Standard inquiry-response and reporting formats, timelines, and customer expectations have not been established. As a result, the roles and processes for answering questions and producing reports about REO’s portfolio and project inventory are unclear and result in confusion and slow response to customers. This causes waste and tension within REO.
 
Goals / Objectives
Respond to data inquiries within two weeks
Increase the ACU (Accurate/Complete/Useable) of the reporting to 80%  
 
Metrics / Measures:
Time to respond to data inquires and the ACU %
 
Team Documents (Will be links to various documents)
·         Event Kaizen Scope Document
·         Workshop Report Out 
 
Visual Board Locations:
UW Tower 12th Floor, Real Estate Office
 
Please direct any questions to:

Project Lead:
Steve Kennard, Assistant Director of Asset Management, 206-616-3424, skennard@u.washington.edu
 
Project Manager: Mary Hoverson, Technology and Communication Manager, 206-616-3413, hoverson@u.washington.edu
 
Team Members:
Real Estate Office: Tom Schappacher, Jeremy Eknoian, Gloria Fletcher, Carol Haire, Paula Leng-Howard, Katie Fortenbacher, Amee Patel
 
Customers: Kerry Kuenzi – Planning and Budgeting, Amie Marston – School of Medicine, Miranda Leidich – School of Medicine, Lane McKittrick – UW Bothell