UW Merchant Services has transitioned from Student Fiscal Services to Banking & Accounting Operations effective July 5, 2016. Questions/concerns regarding your merchant services account should be directed to firstname.lastname@example.org. Questions/concerns may include:
• Open/close merchant accounts (MIDs)
• Equipment orders/troubleshooting
• Software orders/troubleshooting
• Chargeback support
• Reconciliation support
• MerchantConnect support
• General questions/concerns
Accounting entries for merchant deposits/fees and monthly statements will remain the same.
With this transition, Banking & Accounting Operations will reach out to campus departments in the upcoming weeks with a survey asking for details regarding your merchant services account. This information will be used to build a merchant service profile for each location. With this profile, B&AO will be able to gauge our level of PCI compliance for the university. We would appreciate your timely response as we are under a critical PCI reporting deadline. Good news is the survey will replace the SAQ for this years’ reporting.
For questions or concerns regarding the transition, please email email@example.com.
We want to thank everyone ahead of time for their patience during this transition, and look forward to working with you.
Banking & Accounting Operations
Student Fiscal Services