UW Merchant Services has transitioned from Student Fiscal Services to Banking & Accounting Operations effective July 5, 2016. Questions/concerns regarding your merchant services account should be directed to cardsvcs@uw.edu. Questions/concerns may include:

      • Open/close merchant accounts (MIDs)

      • Equipment orders/troubleshooting

      • Software orders/troubleshooting

      • Chargeback support

      • Reconciliation support

      • MerchantConnect support

      • PCI

      • General questions/concerns

Accounting entries for merchant deposits/fees and monthly statements will remain the same.

With this transition, Banking & Accounting Operations will reach out to campus departments in the upcoming weeks with a survey asking for details regarding your merchant services account. This information will be used to build a merchant service profile for each location. With this profile, B&AO will be able to gauge our level of PCI compliance for the university. We would appreciate your timely response as we are under a critical PCI reporting deadline. Good news is the survey will replace the SAQ for this years’ reporting.

For questions or concerns regarding the transition, please email cardsvcs@uw.edu.

We want to thank everyone ahead of time for their patience during this transition, and look forward to working with you.

Thank you,

Banking & Accounting Operations

Student Fiscal Services