Retrieving records is one of the several services we provide for our clients. While we make every effort to pull and send the files and boxes within 24 hours of the request, please be aware that staffing levels may delay the return of a file or box. If the file or box is needed immediately, please let us know, and we will see if your request can be accommodated.
 
File and box retrievals may be submitted via email, fax (206.685.9538), or over the phone (206.543.0573). However, before submitting the file retrieval, please have the following information:

• box id# or box location  (found on the Accession Confirmation emailed to your office)
• file name
• name of requestor
• box number the file should mailed to 

 
We need all the above information in order to process your retrieval in a timely manner. If you are unable to locate the information, please contact the records authority or records coordinator for your office, or call us for assistance.
 
Please note, we will only pull 20 items a month for an office. If you require more than 20 files a month, please call us so we can make arrangements for you to come and pull the files.
 
Please note that we do not perform interfiling. If you need to interfile folders into existing boxes in storage, please email us the box id# or box location information.  Boxes can either be delivered to your office within 24-48 hours or you are welcome to come directly to the Records Center to do the interfiling there.