Frequently Asked Questions

Purchasing

What is the preferred method for purchasing goods or services?
The preferred method of payment is to see if the desired item is available in eProcurement first. If the item need is not available in eProcurement, then the next favorable choice is to put the purchase on a Procard. If the vendor will not take Procard, then create a purchase order. There is also a buying guide available on the procurement website to advise on the best ways to buy specific items at http://f2.washington.edu/fm/ps/how-to-buy/procurement-guide-for-goods-and-services.

Is the University of Washington tax exempt?
The University is not a tax exempt institution. For more tax information please see the Tax Office webpage.

What are the University's payment terms?
The usual payment terms are “net 30” meaning the invoice will be paid within 30 days of receipt of the invoice with a valid six digit purchase order number. Invoices can be expedited if requested by a department. 

When Should I Consider Inside Delivery?
UW Procurement Services strongly recommends inside delivery for equipment weighing more than 100 pounds. Inside delivery includes uncrating, setting up the equipment at its intended location and removal of packaging debris. Inside delivery eliminates liability risks and is well worth the minor cost.
Here’s why:
  • It’s never a good idea to leave expensive equipment on an unsecured loading dock awaiting its final destination.
  • Employee safety: when employees try to install heavy equipment even with correct equipment, departments put themselves at risk for potential injuries to staff and L&I claims.
  • Internal delivery gives departments the ability to inspect equipment for hidden damages prior to signing the delivery receipt.
  • Inside delivery ensures the proper transfer of “chain of ownership” that makes it clear who is responsible for damage during the shipping or installation process.

What about shipping to a home address; is that okay?
Never ship to a home address, that is strictly forbidden. 

When is it OK to use a PO?
  • When the item is not available through eProcurement and the vendor does not accept credit card.
  • If the item qualifies as an exception based on the “Exceptions List” 
  • Requires authorization by a Purchasing Buyer
  • Requires sole source justification, competitive bidding process, or a signed contract agreement.
Guidance around the recommended procurement methods is available on the UW Procurement Guide to Goods and Services.

If an invoice is in a foreign currency how do I set up the PO?
Set up the purchase order for the approximate US dollar amount which can be found on a currency exchange website. The wire will be converted into the current day’s exchange rate when it is sent, so the encumbered amount and the paid amount will not match exactly.


eProcurement

How do I get access to eProcurement?
The person in your department who is set up with "authorizer" access can create access in ASTRA for any potential user. Information about how to setup access is available on the Astra - eProcurement Authorizations.

If a rush (overnight) shipment is required from an eProcurement vendor, what is the procedure?
Open the vender icon listed on the home page of eProcurement (Ariba). Telephone the vendor contacts listed to confirm the product can be rushed. The vendor will be able to process the order in Ariba or the department might have to use their Procard for the rush order.


ProCurement Card

How do I get a Procard?
Fill the form out the ProCurement Card Application form online, print, and submit to box 351120. Note that your administrator will be contacted to substantiate the validity of the applicant and provide information on the purchasing coordinator for your department. Once approved, you will be contacted to pick up your card. More information is available on the ProCard Services "Getting Started" page.


Accounts Payable

Check Status

What is the status of my check?
To inquire about the status of your check, please contact Procurement Customer Service at 206-543-4500 or email them at pcshelp@uw.edu.

My check was lost / stolen.  How to I request a new one?
If you fear your check has been lost or stolen, please contact the Procurement Customer Service unit at 206-543-4500 or email them at pcshelp@uw.edu. They will review the situation with you and get the process started for reissue.

When can I pick up a check?
The front desk at 3917 University Way in the Accounting and Purchasing building is where checks can be picked up. People should only come to pick up a check after receiving a call that the check is ready. Please note, vendors are not allowed to pick up checks from Accounts Payable. Only University of Washington employees or students working for departments are allowed to pick up checks.

Can the university send check in foreign currency?
No, we cannot do checks in foreign currency but we can wire in foreign currency.

Tax Correction

How do I get use tax added/reversed?
If the original charge was processed on an invoice by AP, please contact Procurement Customer Service at pcshelp@uw.edu. PCS will review and have AP add or reverse the use tax as needed.

If the original charge was processed through a Procard transaction, first review the transaction in Paymentnet. If the month has not yet closed, simply check or uncheck the use tax box by the transaction. If the month has closed already, please email Procard Services directly at procard@uw.edu. Provide the transaction ID, use tax amount to be added or removed, and the budget number.

Encumbrances

How do I liquidate the encumbrance?
Please send all requests to close purchase orders to saf@uw.edu

Invoices

How do I submit an invoice?
Invoices can be submitted by email at pcshelp@uw.edu, by campus mail at box 351130, by fax at 206-685-8018 or regular mail at 3917 University Way NE, Seattle, WA 98105.

What do I need an invoice voucher for?
Invoice vouchers are necessary if there are any special instructions for how to handle payment such as pickup of the check or including an attachment. They also provide the necessary approval for nonrip (over 10,000.00) invoices. They can also speed up the process of payment on any regular invoice because they provide immediate approval. Invoice vouchers must accompany registrations, license renewals and wire payments.

Late Payment Charges
Any late payment charges accrued on an invoice will be charged to the budget number listed on the purchase order.

Are there problems with the order?
If there are problems with the order, please notify the buyer assigned to the purchase order.

Check Requests

Are services ok to pay on check request?
No. Any services by an individual or group must be paid through a purchase order. The vendor must fill out a vendor registration form if they are not currently in the vendor file.

Can I pay travel expenses on a check request?
You can only use a check request to pay travel expenses if the person being paid was also paid an honorarium. If no honorarium was paid, the travel expenses should be paid through the Travel Office.

Refund Checks

How do I get a refund check amount put back on my budget?
If the refund check is sent directly to your department, simply fill out a Reverse Expenditure form  and send it with the refund check to AP at box 351130.

If it is a refund check for Procard, please send directly to at 351120 Procard to deposit.

If the refund check was sent directly to AP from the vendor, AP will deposit the check and process and JV to move the funds back to your budget. In the event the money does not show up in your budget transactions, please contact Procurement Customer Service at pcshelp@uw.edu. Please provide the check information if you have it, or the refund amount and PO number. We will assist in refunding the credit back to your budget.

Supplier Registration Portal

Who is responsible for contacting the supplier to complete the Supplier Registration?
In general, the person or group placing the order with the supplier (those who have contact with the supplier) should request the completion of the supplier registration. For example, if Purchasing is placing your order with the supplier, they will contact the supplier at the time they send the PO copy to get the supplier registration information. On the other hand, if the department is placing a confirming order directly, we request that they also ask for the supplier registration to be completed.

If payee is an independent contractor, do they still need to complete the supplier registration?
The supplier registration form is required to set up a vendor/supplier in the university vendor file. The information is required to assist 1099 tax reporting and to meet various state and federal reporting requirements.

Why do we need a supplier registration?
The vendor registration form replaces the W-9. This was created to meet various state and federal reporting requirements. Unfortunately, the W-9 form does not provide all the information required for various state and federal reporting purposes.

Campus Box

What is the AP campus box number?
Box 351130

Copies / RIP Copies

How do I get a copy of a document?
Requests for archived JVs, invoices and checks can be made online.
Individuals with a UW Staff netid can access PAS invoices images through PDR

What is a RIP invoice?
A RIP (Rapid Invoice Payment) invoice copy is a copy of an invoice received and logged into AP sent to the department contact listed on the purchase order information in PAS. The department has five business days to contact AP if the invoice should not be paid or if something is incorrect.

Payment by Wire

How do I pay a supplier by wire?
Accounts Payables can pay vendors via wire transfer.  This process has a fee of $25.00 for international wires and $10.00 for domestic wires. It can take up to two weeks for the wire to reach its destination depending on where that destination is. A purchase order number and appropriate banking information is needed. For more information see the Wire Payments web page. 

What paperwork do I need to pay an honorarium?
For an honorarium, you will need to fill out a check request form  and an Independent Contractor vs. Visiting Lecturer form.  See "Honorariums" page for more information.

Duplicate Payment

What if I find a duplicate payment on a purchase order?
If a duplicate payment on a purchase order is found, please contact Procurement Customer Service at pcshelp@uw.edu.


ePayables

What is the current process for enrolling suppliers in ePayables?
On the supplier registration form. If a supplier checks that Yes, they do accept credit card, they will be contacted by Procurement Services to sign them up for the ePayables credit card option. If the supplier checks No, they do not accept credit cards, then Procurement Services contacts them to sign up for ACH payments. This processed is either done by the Buyers or by Procurement Customer Service, depending on who receives the form. Departments may be contacted to provide a supplier contact name.

Can foreign vendors enroll in PayMode?
At this time, Canadian suppliers can sign up for PayMode (ACH payments).

Is there an exchange fee charged to foreign suppliers?
PayMode does not charge a fee for the exchange rate, but the individual supplier's bank might.  

How can vendors access funds if they have accepted card payment option?
This is actually a question the vendor can take to their merchant bank. 

The vendor would be set up for merchant services with a Merchant (acquiring) Bank so they can accept credit cards.  That Merchant Bank would have provided them to set up some kind of terminal for them to accept credit card transactions (either swipe a card (in person) or key in the account number.  As we know from being consumers, there are may different kinds of terminals out there.  Their Merchant Bank would have provided them with instructions on how to key in card transactions on their terminal.  The Merchant Bank would also have already provided instructions or established some kind of process to the vendor they represent on how to transmit a payment file for settlement.  Their Merchant Bank would then deposit the card funds to the account your vendor has set up with their Merchant Bank to receive the funds. 

Recommendation
:  Refer to your internal business partners who manage the merchant services for support with ow to process card transactions on the terminals and how to actually receive the funds.

 

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