Customer Service
Manager: Kelly Stanley
Phone: 800-338-4105 X1266
email: kelly.stanley@digikey.com
About Digi-Key
Digi-Key Corporation got its start in 1972 when Dr. Ron Stordahl, a young electrical engineer working toward his doctoral degree, had the idea to package electronic parts in small quantities and market them to fellow electronics enthusiasts. With a modest inventory, Stordahl's marketing plan comprised advertising Digi-Key's one-page, typewritten and mimeographed "catalog" in publications geared toward hobbyists. A simple business principle was the foundation of his fledgling business – to provide customers the best possible service.
Today, Digi-Key is one of the fastest growing distributors of electronic components in the world. We continue to operate on the premise of providing our customers – you – with superior service, focusing on the key areas of product selection, product availability, on-time delivery, and responsiveness.
Digi-Key is an authorized distributor for more than 440 of the world's most trusted brands. We serve a broad range of customers from nearly every area of industry and commerce, including the automotive, communications, energy/renewable energy, industrial, medical equipment, transportation, military/aerospace, and research and development industries.
Whether you are looking for semiconductors, electromechanical parts, interconnects, passives, test and measurement products, sensors, lighting solutions, or the latest in wireless components, our aim is to have the products you need when you need them. With more than 450,000 products in stock, we ship more than 99 percent of the orders entered prior to 8 pm CT the same day.
While there are several elements that make Digi-Key unique and differentiate us from our competitors, two main factors set us apart. First, we are one of only a handful of electronic parts suppliers to focus exclusively on electronic components and the needs of design engineers and purchasing agents. Secondly, we have leveraged communications technology and worldwide logistics to successfully conduct all of our order fulfillment operations from a single facility.
At our robust 600,000 square-foot facility in Thief River Falls, Minnesota, more than 2,000 Digi-Key employees serve customers in more than 170 countries. With one of the industry's broadest product offerings of electronic parts and accessories, we have the ability to deliver these products quickly. Best of all, we continue to value each and every customer, holding fast and remaining true to our decades-long commitment to provide our customers with the best possible service.
Freight
FOB Origin
Returns
To facilitate processing of returned merchandise: Contact a Customer Service representative to obtain an RMA (Returned Merchandise Authorization) number prior to returning product. For all returns not relating to manufacturers' warranties, returns must be made within 30 days of date of invoice, be accompanied by the original invoice number and a brief explanation of the reason for the return, and be in original packaging and in resalable condition. Return freight charge must be prepaid. Sorry, C.O.D. returns cannot be accepted. Products returned solely due to customer error may be subject to a restocking charge. To the extent that Digi-Key purchases a Product from a manufacturer specifically for you, such Products may be Non-Cancelable/Non-Returnable. "Not-In Catalogue Items" and parts specified as "Non-Cancelable/Non-Returnable" at time of quote or sale are not returnable, including Products designated as Chip Outpost, except for the Chip Outpost Limited Warranty (see Section 15 below). Returns relating to manufacturers' warranties are subject to the terms and conditions of the applicable manufacturer's warranty and the applicable manufacturer's return policies for the Product (e.g., some Products may require return directly to the manufacturer). Please contact a Digi-Key Customer Service representative for details. By returning a Product to Digi-Key, you represent and warrant that the returned Product was purchased from Digi-Key. Where possible DIGI-KEY will work with customer to avoid or reduce restocking fees. Credits will be issued promptly for returns. There will be no return fees for inaccuracies or other errors on the part of the Digi-Key. Any rush delivery that occurs as a result of Contractor's error will be free of charge. No handling surcharges will be added or discounts lost for such rush or expedited orders.
