Refunds

Did we let you down?

We will gladly credit your money in the following situations:

  • The copier, printer, or Dawg Prints card dispenser accepted your funds and gave you nothing in return
  • Poor quality copies or printouts
  • Problems with print stations that resulted in a failed job
  • Add value station printed a receipt but failed to add value to your card (receipt required for refund)
  • Refunds issued because of printer error will be made as DawgPrints credits

Credits will not be made for user error. We cannot provide cash refunds. Credit will show up at the release station.

Credits can be made by using our Credit Request Form. You can also email us at uwcshelp@u.washington.edu.

If your DawgPrints card has been inactive for 2 years, and the balance is less than 5 dollars, you can contact us to request a cash-out. This does not apply to DawgPrints credits or Husky Cards.

Dawg Prints promotional graphic